FREQUENTLY ASKED QUESTIONS
Do I need to create an AutóNagyker account to bid?
Yes, it is necessary to have an AutóNagyker account. Contact us at any of our contact details and our team will be happy to guide you through the entire registration and transaction process. Creating an account is very simple and it takes just a few minutes to register, even on your own.
What do I need to register?
To be able to bid, the second step of the registration process requires a company specimen signature and both sides of the signatory's ID card. Not only on the site, we will also accept and file the required documents to your profile via email!
Who can participate in the auctions as a SELLER?
Small to medium-sized to large companies such as public companies, fleet management companies, rental car companies, banks, leasing companies. If you do not belong to any of these categories but would like us to help you sell your car, please contact us at our central contact: firstname.lastname@example.org
Who is eligible to participate in the auctions as a BUYER?
Only car dealers.
Is it compulsory to have your vehicle valued?
Yes, a vehicle condition survey by an external certified partner is compulsory in all cases, as it allows us to provide reliable information on the actual condition of the vehicle to the bidders and to ensure that the best possible price is offered.
When do the bids start and how long can I bid?
We start auctions two days a week, Tuesday and Thursday at 15:00. Bidding starts 24 and 48 hours, so buyers should calculate accordingly.
Do I have to hand in the car and can't use it after the auction?
Yes, your car will undergo a condition survey and preparation for sale process once it arrives at our premises.
Can I opt out of the sale or purchase?
Yes, however, failure to close the deal due to negligence or other fault of your own will result in a charge and a user access restriction or suspension (see GTC for more details). In order to ensure long-term successful bidding, we strongly urge all bidders to adhere to responsible business practices!
How long will it take to receive the car?
After the auction has closed and the winning bid has been confirmed, the car will be invoiced by our partner. After confirmation of payment of the purchase price and the auction fee, the buyer has 5 working days to collect the car. On request, nationwide delivery is also possible at a price agreed with our customer service.
What happens if the quality of the purchased car is not satisfactory?
If the condition of the car is not as stated in the condition survey, please let us know and we will try to find a solution to the problems. We will try to give you the most complete picture when you upload the car to avoid disappointment.
Are the pictures on this website a true representation of the real condition?
Yes, the cars are photographed immediately before the auction by our certified external partner, showing as much detail as possible. Any faults or damage are recorded separately and can be checked during the auction via the links provided. Please always check the condition of the car before bidding!
How can I bid?
For detailed information on the basic auction concepts and the bidding process, please visit the following page: How auctions work.